Do you feel the need of overarching technical guidance for your ServiceNow platform? Or do you struggle to find experienced solution architects for your projects? Let me help you by providing independent architecture advisory for projects delivered internally or by ServiceNow partners or act as an interims solution architect providing an unbiased support.

Are you drowning in daily operations and escalations without a chance to focus on strategic topics? I will help you to develop a long-term strategy and establish a governance structure to allow efficient operation of your ServiceNow platform with an established roadmap, measurable value and a clear decision making process.

Have you ever wondered what the Common Service Data Model (CSDM) is and how you can benefit from it? I will support you in setting up your business service and offering structure to conform with the CSDM. This will allow you to effectively measure service levels, take better advantage of the ServiceNow products as well as transparent reporting and service costing.

Are you building up your internal ServiceNow platform team? Let me help you with on-demand coaching for the team members and by sharing experience from previous projects and ServiceNow best practices. We will jointly look at what's new in the latest releases and I will support you in establishing best practices in the daily operations of the platform.

Are you new to the agile development process or your development team needs a little jump-start? I will support you in the sprint planning and refinement, help with the discussions with the stakeholders and requirement gathering as well as with outlining the technical solution approach and making customization/configuration decisions.

Are customizations preventing you from updating to the latest release or making use of the latest new features. I will analyze deviations from the out-of-the-box configuration of your ServiceNow environment and help to get you closer to the baseline configuration to simplify upgrades, reduce overall technical debt and benefit from new features more quickly.

Has your ServiceNow platform already been running for a while with multiple projects and implementation partners? Would you like to get an idea of the overall health of the platform, both from a technical and a process perspective? I will provide you with an independent assessment of your instance, identify potential issues and help you to apply best practices.